Privacy Policy

OptiClear Auto Glass LLC

Effective Date: March 5, 2026

OptiClear Auto Glass LLC ("OptiClear Auto Glass," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, protect, and disclose information when you visit our website, contact us, request a quote, schedule service, or communicate with us by phone, email, or text message.

By using our website or services, you agree to this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Full name

  • Phone number

  • Email address

  • Vehicle information, including year, make, model, and VIN if provided

  • Service address, city, ZIP code, or vehicle location

  • Photos or documents you submit related to your service request

  • Appointment details and service preferences

  • Any other information you choose to provide through our forms, phone calls, emails, or text messages

We may also automatically collect limited technical information when you visit our website, including:

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Date and time of visit

  • Referring website or source

This information helps us operate and improve our website and services.

How We Use Your Information

We may use your information to:

  • Respond to quote requests and customer inquiries

  • Schedule, confirm, and provide auto glass services

  • Communicate about appointments, technician arrival, and service updates

  • Review vehicle and damage details to prepare service recommendations or quotes

  • Provide customer support

  • Maintain internal records

  • Improve our website, services, and customer experience

  • Comply with legal obligations and protect our business from fraud or misuse

SMS and Text Messaging

If you provide your mobile phone number and consent to receive text messages, you may receive SMS messages from OptiClear Auto Glass related to:

  • Quote follow-ups

  • Appointment confirmations

  • Appointment reminders

  • Technician arrival updates

  • Customer service communications

  • Service-related notifications

Messaging frequency may vary.

Message and data rates may apply depending on your mobile carrier plan.

You may opt out of SMS communications at any time by replying STOP to any message.

For assistance, reply HELP or contact us directly through our website or by phone.

SMS Consent and Mobile Information

OptiClear Auto Glass does not share, sell, rent, or disclose mobile numbers, SMS opt-in data, or text messaging consent to third parties or affiliates for marketing or promotional purposes.

All categories of personal information described in this Privacy Policy exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties except as required to deliver text messages through our messaging service providers.

Sharing of Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share information only as necessary to operate our business and provide services, such as with:

  • Website hosting providers

  • Form processing providers

  • Scheduling software providers

  • Payment processors

  • Customer communication platforms

  • Service providers that help us operate our business

These service providers are only permitted to use information as needed to perform services on our behalf.

We may also disclose information if required by law, legal process, or to protect our rights, safety, property, customers, or business operations.

Cookies and Analytics

Our website may use cookies, analytics tools, and similar technologies to improve website performance and understand visitor activity. These tools may collect technical and usage data such as browser type, pages viewed, and time spent on the site.

You may disable cookies through your browser settings, but some parts of the website may not function properly.

Data Security

We use reasonable administrative, technical, and physical safeguards to help protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing services, maintaining records, resolving disputes, enforcing agreements, and complying with legal obligations.

Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, policies, or content of those third-party sites. We encourage you to review their privacy policies before providing any information.

Children's Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that information from a child under 13 has been collected, we will take reasonable steps to delete it.

Your Choices

You may choose not to provide certain information, but doing so may limit our ability to respond to your request or provide services.

You may opt out of text messages at any time by replying STOP.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. Any updates will be posted on this page with a revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

OptiClear Auto Glass LLC
Milwaukee County, Wisconsin
Phone: 414-340-4455
Website: www.opticlearautoglass.com
Privacy Policy Page: www.opticlearautoglass.com/privacy-policy
Terms & Conditions Page: www.opticlearautoglass.com/terms