What happens next

Here’s what you can expect after submitting the form.

We review your request

We look over the vehicle details, type of glass damage, location, and service needs you submitted.

We contact you with next steps

We’ll follow up to confirm pricing, service eligibility, scheduling options, and any details needed to move forward.

We confirm mobile service details

If you choose to proceed, we’ll confirm your appointment location, arrival window, and any prep instructions before your service.

We complete the service

After installation or repair, we’ll provide any important post-service instructions, including Safe Drive-Away Time when applicable.

Helpful info to have ready

Having these details available can help us respond even faster.

Vehicle year, make, model, and trim or body style
Which piece of glass is damaged
Photos of the damage, if available
Your ZIP code or service address
Any urgency or scheduling preferences
Whether the vehicle has driver-assistance features attached to the windshield

Need faster help?

If your vehicle has broken glass, exposed interior, or unsafe driving conditions, call or text us directly so we can review the situation as quickly as possible.

Common questions after submitting a request

These are the questions many customers have before we follow up.

Do I need to do anything else right now?

No. Your request has already been sent. If we need anything else, we’ll reach out directly.

Can I call instead of waiting?

Yes. Calling or texting is a great option if you need quicker confirmation or want to discuss the job directly.

What if I made a mistake on the form?

No problem. Just reply to our email or call us with the corrected information and we’ll update your request.

Frequently asked questions

Answers designed to reduce uncertainty while customers wait for your reply.

How soon will OptiClear contact me?

We will get back to you within 24 hours, and usually much sooner during normal business hours.

Do you offer mobile service?

Yes. OptiClear Auto Glass provides mobile service by appointment and can come to your home, workplace, or another approved location within the service area.

What areas do you serve?

We serve Milwaukee County, Waukesha County, and surrounding areas. If you are unsure whether your location is within range, submit your address or call us and we will confirm availability.

How long does a windshield replacement usually take?

Most windshield replacements typically take about 1 to 2 hours, depending on the vehicle and job conditions.

Can I drive right after the service is finished?

Not always. Some services require a Safe Drive-Away Time (SDAT) before the vehicle can be driven safely. We will give you clear instructions after service.

Is ADAS calibration included?

No. ADAS calibration is not included unless it is specifically quoted and scheduled. If your vehicle may need calibration, we will discuss that with you.

Do you offer a warranty?

Yes. OptiClear highlights a lifetime workmanship warranty for qualifying installation workmanship issues.

What if my damage is not on the windshield?

You can still submit a request. We can review side glass, rear glass, and other auto glass service needs based on the details you provide.

Before your appointment

Useful customer prep notes to improve show-up quality and reduce back-and-forth.

Keep your phone nearby in case we need to confirm a detail
Make sure the vehicle is accessible at the service location
Remove valuables or fragile items near the affected glass area
Share any gate codes, parking instructions, or special access notes
Let us know if the vehicle cannot be moved or is in a garage with limited clearance

Important safety note

If the damaged glass affects visibility, weather protection, or vehicle safety, avoid driving unless necessary. Contact us first so we can help you determine the safest next step.

Need to send photos?

Damage photos often help us confirm the type of service needed more quickly. You can send them by email or text after submitting your request.

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